Terms of Service

1. Introduction and Acceptance

Welcome to Reclaimed Health. These Terms of Service (“Terms”) govern your use of the Reclaimed Health website located at www.reclaimed.health (the “Website”), including waitlist signup and user account creation services. These Terms do not cover our iOS mobile application, which will have separate terms when launched.

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website.

2. About Reclaimed Health

Reclaimed Health Ltd (“we”, “us”, “our”) is a company registered in England and Wales with company number 15887887. Our registered office is at Flat 15 Atrium Heights, 4 Little Thames Walk, London, England, SE8 3FB.

We are developing an AI-powered food safety application for UK families, expected to launch in late 2025. Currently, our Website provides information about our upcoming application and allows users to join our waitlist.

3. Services Covered by These Terms

These Terms apply only to:

• Browsing and using our Website
• Joining our waitlist
• Creating and managing user accounts on our Website
• Receiving email communications from us

Important: These Terms do not apply to our iOS mobile application. When our mobile application launches, it will have separate terms of service that will govern its use.

4. Age and Capacity Requirements

You must be at least 16 years old to create an account on our Website. If you are under 18, you confirm that you have parental or guardian consent to use our services.

By using our Website, you represent that you have the legal capacity to enter into binding agreements under English law.

5. User Accounts and Waitlist

To join our waitlist or access certain features of our Website, you may need to create a user account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised use of your account

6. Acceptable Use

You agree not to:

• Use our Website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorised access to our systems or other users’ accounts
• Interfere with or disrupt our Website or servers
• Use automated systems (bots, scripts) to access our Website without permission
• Submit false or misleading information
• Transmit viruses, malware, or other harmful code
• Violate any applicable laws or regulations

7. Consumer Rights

If you are a consumer (an individual acting for purposes outside your trade, business, craft, or profession), you have certain rights under the Consumer Rights Act 2015 that cannot be excluded or limited. These include:

• The right to receive services with reasonable care and skill
• The right to receive information services within a reasonable time
• Remedies if services are not as described
• Rights to refunds in certain circumstances

Nothing in these Terms affects your statutory rights as a consumer.

You have a 14-day cooling-off period from account creation during which you may delete your account without penalty by contacting us at info@reclaimed.health.

8. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy, available at www.reclaimed.health/privacy, explains how we collect, use, and protect your personal information.

We do not share your personal data with third parties except as described in our Privacy Policy. We comply with UK GDPR and data protection laws.

We process your personal data based on:

• Your consent (for marketing communications)
• Legitimate interests (for service provision and improvement)
• Contract performance (for account management)
• Legal obligations (where required by law)

You have rights under UK GDPR including access, rectification, erasure, and portability of your data.

7. Intellectual Property Rights

All content on our Website, including but not limited to text, graphics, logos, images, software, and design elements, is owned by Reclaimed Health Ltd or our licensors and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.

8. Third-Party Content and Links

Our Website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of third-party sites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

9. Medical and Health Disclaimers

Not a Medical Device

Our current and future services are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. We are not regulated by the Medicines and Healthcare products Regulatory Agency (MHRA) as a medical device.

AI Limitations and Accuracy

Any AI food analysis technology will:

• Provide general information only, not personalised medical advice
• Have inherent limitations and potential for error
• Require user discretion and professional consultation for health decisions
• Not replace professional dietary or medical advice
• Be subject to database limitations and may not cover all products or ingredients

CRITICAL ALLERGY AND SAFETY WARNING

Professional Consultation Required

You must consult qualified healthcare professionals, dietitians, or GPs for:

• Specific dietary requirements or restrictions
• Medical conditions affecting food choices
• Nutritional guidance and meal planning
• Any health concerns related to diet or nutrition
• Interpretation of ingredient analysis results

Regulatory Compliance

When our AI food safety technology launches, it will be developed in consideration of:

• MHRA guidance on software as medical devices (where applicable)
• FSA (Food Standards Agency) principles for food safety information
• UK AI governance framework principles
• Professional standards for health technology

Users will be notified of any regulatory classifications or certifications before using AI-powered features.

10. Limitation of Liability

To the fullest extent permitted under English law:

• We provide our Website “as is” without warranties of any kind, express or implied
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• For consumer users: Our liability for direct damages is limited to £1,000 per incident, except where such limitation would be unfair under the Consumer Rights Act 2015
• For business users: Our total liability shall not exceed £100 per incident
• Important: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under English law
• These limitations do not affect your statutory rights as a consumer under UK consumer protection laws

11. Future Services and Enterprise Partnerships

Information about future services (including our iOS application) and enterprise partnerships is provided for informational purposes only. Such services will be subject to separate terms and conditions when they become available.

We reserve the right to modify, suspend, or discontinue any aspect of our Website at any time without notice.

12. Termination

Termination by You: You may stop using our Website at any time. If you wish to delete your account, please contact us at info@reclaimed.health. Your account will be deleted within 30 days.

Termination by Us: We may terminate your access to our Website:

• Immediately, without notice, if you materially breach these Terms
• With 30 days’ written notice, for any other reason
• Immediately, if required by law or to protect our legal rights

For consumer users, termination will not affect your statutory rights under UK consumer protection laws.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on our Website and updating the “Last updated” date. Your continued use of our Website after such changes constitutes your acceptance of the new Terms.

14. Marketing Communications

By joining our waitlist, you consent to receive marketing emails about our services, product updates, and related information. You may unsubscribe at any time using the link in our emails or by contacting us directly at info@reclaimed.health.

We comply with the Privacy and Electronic Communications Regulations (PECR) regarding electronic marketing communications.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before pursuing any legal action, we encourage you to contact us at info@reclaimed.health to resolve any disputes amicably.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: info@reclaimed.health
• Company: Reclaimed Health Ltd
• Registration Number: 15887887
• Registered Address:
  Flat 15 Atrium Heights
  4 Little Thames Walk
  London, England SE8 3FB