When will the AI food scanner app launch in the UK?

Our AI-powered food scanner app launches in late 2025 across the UK. Join our waitlist to be notified when we're ready and get exclusive early access to beta features before the public launch.

How accurate is the AI at detecting allergens and harmful ingredients?

Our platform uses specialised multi-agent AI systems where different AI agents collaborate - each trained for specific expertise like nutrition analysis, allergen detection, and ingredient assessment. This multi-agent approach provides more comprehensive and accurate analysis than traditional machine learning algorithms, as each agent can focus deeply on their specialised domain. Important: While we strive for accuracy, always verify product ingredients at point of purchase as formulations may change.

Which UK supermarkets and stores does the food safety app cover?

Our growing database includes thousands of UK food products commonly found in major supermarkets and retailers across the country. Product availability may vary by location and retailer. We're constantly expanding our coverage of British food products.

Is this food safety app suitable for families with children who have allergies?

Yes! Our family-focused app lets you create individual profiles for each family member, including children with food allergies, intolerances, or specific dietary requirements. The AI provides age-appropriate safety guidance and suggests child-safe food alternatives. Medical Disclaimer: This app provides information only and is not a substitute for professional medical advice. Always consult healthcare professionals regarding allergies and dietary requirements, especially for children.

Does the ingredient checker app work offline while food shopping?

Yes! The app includes offline functionality for previously scanned products and basic ingredient analysis. However, the most comprehensive allergen detection and real-time product updates require an internet connection for optimal family safety.

How do you protect my family's health data and food allergy information?

We're committed to data protection and are implementing security measures in line with GDPR requirements, including AES-256 encryption for data at rest and in transit. We prioritise UK-based data storage and processing where technically feasible. We do not sell personal data to third parties for marketing purposes.

Will there be a free version or trial of the food scanner app?

Yes! We'll offer a free trial period so UK families can experience the full food safety capabilities. After that, we'll have affordable subscription options designed specifically for British families.

Will this food allergy app only be launched in the UK?

The UK is our first market for launch in late 2025, as we're focused on UK food products and supermarkets initially. However, we plan to scale to other countries based on demand and community feedback from UK families.

Privacy Policy

Effective Date: July 2, 2025

Last Updated: August 3, 2025

⚠️ Important: Technical Implementation Status

This privacy policy describes our intended data protection practices. Some technical implementations are still in development.

Database encryption at rest is being implemented
Age verification systems are under development
Some data subject rights may have limited technical availability
International transfer safeguards are being enhanced

Contact info@reclaimed.health for current technical capabilities and implementation timelines.

Introduction

Reclaimed Health Ltd ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our family food safety app and related services for ingredient analysis and health guidance.

This policy applies to all users of our services, including our family food safety app, ingredient analysis tools, health guidance features, and website visitors who sign up for our waitlist.

Data Controller Information (Article 13/14 UK GDPR)

Identity: Reclaimed Health Ltd
Company Number: 15887887 (England and Wales)
Registered Address: Flat 15 Atrium Heights, 4 Little Thames Walk, London, England, SE8 3FB
Contact: info@reclaimed.health
Representative: Available upon request via info@reclaimed.health
Data Protection Officer: Ammar Jawad Doosh (CEO) - info@reclaimed.health
Purposes: Family food safety, ingredient analysis, health guidance, and waitlist management
Legal Basis: Legitimate interests, consent, contract performance, and vital interests (for health data)
Retention: As detailed in our retention policy below
Rights: Access, rectification, erasure, restriction, portability, objection, and withdrawal of consent
Supervisory Authority: Information Commissioner’s Office (ICO) - ico.org.uk

Information We Collect

Information You Provide Directly

Family Information: Dietary preferences, allergy information, and household size (optional)
Contact Details: Name, email address, and account information
Ingredient Queries: Food products you scan and analyse using our app
Health Preferences: Dietary restrictions, allergy alerts, and ingredient preferences
Usage Data: Information about how you use our ingredient analysis features
Waitlist Information: Email address, knowledge level about ingredients/chemicals, concern level about health effects, and information sources that influence product decisions

Information Collected Automatically

Usage Analytics: How you interact with our ingredient analysis app and features
Technical Data: IP addresses, browser type, device information, and access times
Performance Metrics: App response times, scan frequency, and feature usage patterns
Error Logs: Technical issues and app performance data

Information from Third-Party Sources

Food Safety Databases: Publicly available information from FSA, EFSA, and other UK food safety authorities
Ingredient Information: Publicly available nutritional and safety data for food ingredients
Health Research: Published studies and guidelines on food safety and nutrition

How We Use Your Information

Primary Purposes

Ingredient Analysis: Providing AI-powered food ingredient analysis and safety guidance
Health Guidance: Offering personalised dietary and allergy alerts based on your preferences
Safety Notifications: Alerting families to potential health risks in food products
Product Recommendations: Suggesting safer alternatives based on your family’s needs
Service Improvement: Enhancing our AI models and app functionality
Waitlist Management: Managing notifications for product launches and updates
Market Research: Understanding user needs and preferences to improve our services

Legal Bases (UK GDPR)

Legitimate Interest: Providing food safety analysis and health guidance for UK families
Contract Performance: Delivering app services you’ve requested or subscribed to
Legal Obligation: Complying with food safety regulations and legal obligations
Consent: Where explicitly provided for specific data processing activities
Vital Interests: Processing health data to protect you and your family from serious health risks

Special Category Health Data (Article 9 UK GDPR)

Health Data Processing

Types of Health Data: Allergy information, dietary restrictions, health conditions affecting food choices
Legal Basis: Explicit consent and vital interests (protecting life and health)
Purpose: Preventing serious health risks from food allergens and harmful ingredients
Safeguards: Encrypted storage, access controls, regular audits, staff training
Consent Management: Granular consent options, easy withdrawal, clear explanations
Data Minimisation: Only collect health data necessary for safety warnings
Retention: Health data deleted within 30 days of account deletion unless legal retention required

Data Sharing and Disclosure

We Share Information With:

Service Providers: Cloud hosting, analytics, and technical support providers under strict data processing agreements
Waitlist Service Provider: GetWaitlist.com for managing waitlist signups and notifications
Hosting Platform: Vercel for website hosting and form submission processing
Regulatory Bodies: When legally required or to comply with regulatory investigations
Business Partners: With your explicit consent for specific collaborative services
Legal Advisors: For legal compliance and risk management purposes

Third-Party Data Processors

GetWaitlist.com: Processes and stores waitlist signup information including email addresses and user preferences
Vercel: Hosts our website and processes form submissions for waitlist signups
Data Processing Agreements: All third-party processors operate under strict data processing agreements that ensure UK GDPR compliance

We Do NOT Share:

Personal data with marketing companies
Confidential business information with competitors
Individual regulatory queries with third parties (except as legally required)
Proprietary business strategies or sensitive commercial information

Data Security and Protection

Technical Safeguards

Encryption: Data is encrypted in transit using industry-standard protocols. Database encryption at rest is being implemented as part of our ongoing security enhancements
Access Controls: Role-based access with multi-factor authentication
Security Monitoring: 24/7 monitoring for security threats and vulnerabilities
Regular Audits: Annual security assessments and compliance reviews

Organisational Measures

Staff Training: Regular privacy and security training for all team members
Data Minimisation: We collect and retain only necessary information
Privacy by Design: Privacy considerations built into all system designs
Incident Response: Established procedures for data breach response

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Technical Implementation Timeline

We are implementing data subject rights progressively due to resource constraints (small development team, cloud migration requirements). Current status and timeline:

Currently Available: All rights via email requests to info@reclaimed.health (manual processing, 30-day response time)
Data Access & Portability: Automated export system (Q2 2025, 4-6 weeks development)
Data Rectification: Profile editing system (Q2-Q3 2025, 3-4 weeks development)
Data Erasure: Automated deletion system (Q3 2025, 4-5 weeks development)
Third-party Data: GetWaitlist.com data remains manual email process

Note: All rights remain fully exercisable via email throughout the implementation period. Technical automation will improve response times but does not affect your legal rights.

Access and Portability

Right of Access: Request a copy of all personal data we hold about you
Data Portability: Receive your data in a structured, machine-readable format

Correction and Deletion

Rectification: Correct inaccurate or incomplete personal data
Erasure: Request deletion of your personal data (subject to legal obligations)

Processing Controls

Restriction: Limit how we process your personal data
Objection: Object to processing based on legitimate interests
Withdrawal of Consent: Withdraw consent for specific processing activities

Automated Decision-Making

Right to Human Review: Request human review of AI-generated recommendations
Explanation: Understand how our AI agents reach their conclusions

Data Retention

Retention Periods

Active Accounts: Data retained while your account is active and for legitimate business purposes
Inactive Accounts: Data deleted after 3 years of inactivity (unless legal obligations require retention)
Waitlist Data: Email addresses and preferences retained until product launch and for 12 months after launch for marketing purposes
Regulatory Queries: Query logs retained for 2 years for service improvement
Legal Documents: Compliance records retained for 7 years as required by law

Deletion Process

Secure deletion using industry-standard data destruction methods
Certificate of destruction provided upon request
Regular purging of expired data according to retention schedules

Cookies and Tracking Technologies

Essential Cookies (Always Active)

reclaimed-health-cookie-consent: Stores your cookie preferences (Duration: 150 days)
reclaimed-health-cookie-preferences: Remembers your detailed cookie settings (Duration: Persistent)
next-auth.session-token: Maintains your login session (Duration: Session)
next-auth.csrf-token: Security protection against cross-site attacks (Duration: Session)
__vercel_live_token: Vercel deployment authentication (Duration: Session)

Analytics Cookies (Optional)

_ga: Google Analytics main cookie (Duration: 2 years)
_ga_*: Google Analytics property-specific cookie (Duration: 2 years)
_gid: Google Analytics session identifier (Duration: 24 hours)
_gat: Google Analytics throttling cookie (Duration: 1 minute)

Purpose: Help us understand app usage patterns and improve our family food safety features

Marketing Cookies (Optional)

_fbp: Facebook Pixel for conversion tracking (Duration: 3 months)
_gcl_au: Google Ads conversion tracking (Duration: 3 months)
_uetsid: Microsoft Advertising session tracking (Duration: Session)
_uetvid: Microsoft Advertising visitor tracking (Duration: 16 months)

Purpose: Show relevant ads about food safety to families who might benefit

Cookie Management

Granular Control: Choose exactly which cookies to accept through our cookie banner
Browser Settings: Control cookies through your browser preferences
Consent Withdrawal: Change your preferences anytime via our cookie settings
Regular Review: We review and update cookie usage every 6 months

International Data Transfers

UK Adequacy Decisions

Data transfers primarily within the UK and to countries with adequacy decisions
Appropriate safeguards in place for any international transfers
Regular assessment of international data protection standards

Transfer Safeguards

Standard Contractual Clauses: For transfers to non-adequate countries
Binding Corporate Rules: For transfers within multinational organisations
Certification Schemes: Additional protection through recognised certification
Third-Party Processor Compliance: GetWaitlist.com and Vercel maintain appropriate safeguards for international data transfers

Waitlist Services

GetWaitlist.com Integration

We use GetWaitlist.com, a third-party service, to manage our product waitlist:

Data Collected: Email addresses, knowledge levels about ingredients/chemicals, concern levels about health effects, and information sources that influence purchasing decisions
Purpose: Notify users when our products become available and understand user needs
Legal Basis: Consent (you can unsubscribe at any time)
Data Location: GetWaitlist.com processes data in accordance with UK GDPR requirements
Retention: Data retained until product launch and for 12 months thereafter unless you unsubscribe

Vercel Hosting

Our website and waitlist forms are hosted on Vercel:

Data Processing: Form submissions and website analytics
Security: Industry-standard encryption and security measures
Compliance: Vercel maintains SOC 2 compliance and appropriate data protection safeguards
Data Location: Primarily EU/UK with appropriate transfer safeguards where applicable

Your Rights for Waitlist Data

Unsubscribe: Use the unsubscribe link in any email or contact us directly
Access: Request a copy of your waitlist data
Deletion: Request immediate deletion of your waitlist information
Correction: Update your preferences or correct inaccurate information

Children’s Privacy and UK Age Appropriate Design Code

Our family food safety app is designed to help parents protect their children, but we take children’s privacy extremely seriously:

Age Restrictions and Verification

Minimum Age: Service is restricted to users aged 18 and over
Age Verification: Technical age verification systems are under development. Users under 18 should not use this service until proper verification is implemented
Parental Accounts: Parents can create accounts to manage their family’s food safety
Child Data Protection: We never directly collect data from children under 16

UK Age Appropriate Design Code Compliance

Privacy by Default: Highest privacy settings applied by default
Data Minimisation: Collect only essential data for food safety purposes
Parental Controls: Parents maintain full control over family safety settings
Transparent Processing: Clear, child-friendly explanations when applicable
No Profiling: We do not create behavioural profiles of children
Safety Focus: All processing prioritizes child safety over commercial interests

Family Data Protection Measures

Indirect Collection: Any data about children collected only through parent accounts
Health Data: Child allergy information processed only with explicit parental consent
Immediate Deletion: Child data deleted immediately upon account closure
No Marketing: Children under 16 never receive direct marketing communications
Regular Reviews: Quarterly assessments of child data processing practices

Privacy by Design

Built-in Protection

Data Minimisation: Collect only necessary information
Purpose Limitation: Use data only for stated purposes
Storage Limitation: Retain data only as long as necessary
Accuracy: Maintain accurate and up-to-date information

Proactive Measures

Regular privacy impact assessments
Privacy considerations in all system updates
Continuous monitoring of data processing activities
Regular training on privacy best practices

Updates to This Policy

Change Management

Material changes communicated 30 days in advance
Minor updates reflected immediately with notification
Version control and change history maintained
Annual review and update process

Notification Methods

Email notification to registered users
Prominent website notices for significant changes
In-app notifications for active users
Archive of previous policy versions available

Contact Information

Data Protection Officer

Email: info@reclaimed.health

Address: Reclaimed Health Ltd, London, United Kingdom

Phone: Available via email contact

General Inquiries

Support: info@reclaimed.health

Legal: info@reclaimed.health

Security: info@reclaimed.health

Supervisory Authority

If you have concerns about our data processing, you can contact:

Information Commissioner's Office (ICO)

Website: ico.org.uk

Phone: 0303 123 1113

Legal Framework Compliance

UK GDPR Compliance

Full compliance with UK General Data Protection Regulation
Regular compliance audits and assessments
Documented lawful bases for all processing activities
Privacy impact assessments for high-risk processing

Additional Regulations

Consumer Rights Act 2015: Transparent information about data use
Computer Misuse Act 1990: Security measures and access controls
Electronic Communications Regulations: Email marketing and communications
Financial Services Regulations: Where applicable to financial advice features

Artificial Intelligence and Automated Processing

AI Decision-Making

Transparency: Clear explanation of how our AI agents work
Human Oversight: Human review available for all AI recommendations
Bias Prevention: Regular testing and monitoring for algorithmic bias
Accuracy Measures: Continuous improvement of AI model accuracy

Data Use in AI Training

Aggregated and anonymized data used for model improvement
Opt-out options for sensitive business information
Separate consent for AI training data use
Regular audits of AI training data usage

This privacy policy is designed to comply with UK data protection law and provide transparency about our data practices. If you have any questions or concerns, please contact our Data Protection Officer using the details provided above.

Document Version: 1.0

Review Date: July 2, 2026

Classification: Public Document