Accessibility Statement

Last Updated: January 3, 2025

Review Date: January 3, 2026

Our Commitment to Accessibility

Reclaimed Health Ltd is committed to ensuring our family food safety app and website are accessible to everyone, including people with disabilities. We believe that everyone should have equal access to information about food safety and ingredient analysis, regardless of their abilities or the technologies they use.

This accessibility statement applies to our website at www.reclaimed.health and our upcoming mobile application for food safety analysis.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard, which is the international standard for web accessibility. This helps ensure our services are accessible to people with a wide range of disabilities.

Current Compliance Level

Partial Compliance with WCAG 2.1 Level AA

We are actively working towards full compliance and regularly audit our website and app for accessibility improvements. Our development team follows accessibility best practices in all new features and updates.

Accessibility Features

Current Accessibility Features

  • Keyboard Navigation: Full keyboard navigation support throughout the website
  • Screen Reader Compatible: Semantic HTML and proper ARIA labels for screen readers
  • High Contrast Design: Clear visual contrast ratios for better readability
  • Responsive Design: Mobile-friendly layout that works across all device sizes
  • Alternative Text: Descriptive alt text for all images and icons
  • Clear Navigation: Consistent and logical navigation structure
  • Readable Fonts: Clear typography with appropriate font sizes
  • Focus Indicators: Visible focus states for interactive elements

Planned Accessibility Improvements

  • Voice Navigation: Voice control features for hands-free app usage
  • Text-to-Speech: Audio reading of ingredient analysis results
  • Large Text Mode: Enhanced text scaling options
  • Colour Blind Support: Alternative visual indicators beyond colour
  • Simplified Interface: Optional simplified UI for cognitive accessibility

Known Accessibility Issues

We are transparent about current limitations and are actively working to address them:

Current Known Issues:

  • PDF Documents: Some downloadable resources may not be fully screen reader accessible
  • Video Content: Not all video content currently has captions (being addressed)
  • Complex Charts: Some data visualisations need improved alternative descriptions
  • Third-Party Elements: Some embedded content from partners may have accessibility limitations

Workarounds Available

  • PDF Issues: Contact us for alternative formats (Word, plain text, large print)
  • Video Content: Transcripts available upon request
  • Complex Data: Detailed text descriptions available via our support team
  • Technical Difficulties: Our support team can provide assistance with app features

Assistive Technology Compatibility

Tested With:

  • Screen Readers: NVDA, JAWS, VoiceOver (macOS/iOS), TalkBack (Android)
  • Voice Control Software: Dragon NaturallySpeaking, Voice Control (macOS)
  • Keyboard Navigation: Standard keyboards and alternative input devices
  • Browser Zoom: Tested up to 200% zoom in all major browsers
  • Mobile Accessibility: iOS VoiceOver and Android TalkBack

Recommended Browsers

For the best accessibility experience, we recommend using:

  • Chrome (latest version) with ChromeVox or other screen readers
  • Firefox (latest version) with NVDA or JAWS
  • Safari (latest version) with VoiceOver
  • Edge (latest version) with Narrator or JAWS

Food Safety Accessibility

We recognise that accessibility in food safety is particularly important for people with disabilities who may have additional dietary requirements or difficulties reading food labels.

Special Features for Food Safety

  • Audio Alerts: Voice notifications for severe allergy warnings
  • High Priority Warnings: Clear visual and audio alerts for dangerous ingredients
  • Simple Language: Plain English explanations of complex food safety information
  • Large Text Warnings: Important safety information displayed prominently
  • Colour-Independent Alerts: Safety warnings that don’t rely solely on colour

Getting Help and Reporting Issues

If You Need Assistance

If you experience any accessibility barriers or need assistance using our website or app, please contact us. We’re here to help and want to ensure everyone can access our food safety information.

Contact Our Accessibility Team:

  • Email: info@reclaimed.health
  • Subject Line: “Accessibility Support Request”
  • Response Time: We aim to respond within 2 business days
  • Phone Support: Available via email request for urgent accessibility needs

When Contacting Us, Please Include:

  • A description of the accessibility barrier you encountered
  • The web page or app feature where you experienced the issue
  • The assistive technology you’re using (if applicable)
  • Your preferred format for receiving information (email, phone, large print, etc.)
  • Any alternative format you need for existing content

Alternative Formats

We can provide information from our website and app in alternative formats, including:

  • Large Print: Documents and guides in large print format
  • Audio: Audio recordings of written content
  • Braille: Braille versions of important safety information
  • Plain Text: Simple text versions of complex documents
  • Different Languages: Key safety information in multiple languages
  • Easy Read: Simplified versions with pictures and symbols

Note: Alternative formats are provided free of charge and we aim to provide them within 5 business days of your request.

Technical Specifications

Accessibility Standards Compliance

  • Standard: WCAG 2.1 Level AA
  • HTML Validity: Valid HTML5 markup
  • CSS: Accessible CSS with proper contrast ratios
  • JavaScript: Progressive enhancement with accessible interactions
  • ARIA: Appropriate ARIA labels and roles
  • Semantic Markup: Proper heading structure and semantic elements

Testing Methods

  • Automated accessibility testing with axe-core and Lighthouse
  • Manual testing with screen readers and keyboard navigation
  • User testing with people who have disabilities
  • Regular accessibility audits by our development team
  • Third-party accessibility assessment (annually)

Our Improvement Plan

Ongoing Commitments

  • Regular Testing: Monthly accessibility testing of new features
  • User Feedback: Continuous improvement based on user feedback
  • Staff Training: Regular accessibility training for all development staff
  • Design Reviews: Accessibility considered in all design decisions
  • Third-Party Audits: Annual professional accessibility assessments

Timeline for Improvements

  • Q1 2025: Complete WCAG 2.1 AA compliance audit
  • Q2 2025: Implement voice navigation features
  • Q3 2025: Add comprehensive video captions and transcripts
  • Q4 2025: Launch accessibility user testing programme
  • Ongoing: Monthly accessibility improvements and feature updates

Legal Framework

This accessibility statement is prepared in accordance with:

  • Equality Act 2010: UK legislation requiring reasonable adjustments for disabled people
  • Public Sector Bodies Accessibility Regulations 2018: While we’re private sector, we follow these as best practise
  • European Accessibility Act: Preparing for upcoming accessibility requirements
  • WCAG 2.1: International web accessibility guidelines

Feedback and Complaints

We welcome feedback about our accessibility efforts. If you’re not satisfied with our response to your accessibility concerns, you can:

  1. Contact our CEO directly: ammar@reclaimed.health
  2. File a complaint with the Equality and Human Rights Commission
  3. Contact your local council’s disability rights team
  4. Seek advice from disability rights organisations

We are committed to resolving accessibility issues promptly and fairly.

This accessibility statement demonstrates our ongoing commitment to making food safety information accessible to everyone. We believe that everyone deserves equal access to the tools and information needed to keep their families safe and healthy.

Document Version: 1.0

Next Review: January 3, 2026

Responsible: Ammar Jawad Doosh, CEO & Data Protection Officer